Customer Care

1. Information We Collect

We may collect the following types of personal data:

• Name, email address, phone number, and shipping/billing address

• Payment details (processed securely via third-party payment providers)

• Order history and preferences

• IP address, device type, and browsing behaviour on our website

• Any other information you provide through customer service interactions

 

2. How We Use Your Information

We use your personal data to:

• Process and fulfill your orders

• Provide customer support and respond to inquiries

• Improve our website, products, and services

• Send order confirmations, updates, and promotional emails (you can opt out anytime)

• Prevent fraud, unauthorised transactions, and ensure the security of our platform

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3. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except:

• When required by law or government authorities

• With trusted service providers (e.g., payment processors, logistics partners) who help us operate our business

• In case of a business transfer, such as a merger or acquisition

 

4. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal data

• Opt-out of promotional emails and marketing communications

• Request details on how your data is used and stored

 To exercise your rights, please contact us at support@alechofficial.com.

 

5. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before providing any personal data.

 

6. Updates to This Policy

We may update this Privacy & Safety Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.

For any questions or concerns, please contact us at support@alechofficial.com.